Refund policy

Order cancellations
Because most pumps and parts are built, configured, or sourced to order, we begin processing orders shortly after they're placed. If you need to cancel an order before it ships, please contact us as soon as possible at patm@kipumps.com.

Orders canceled within 2 hours of being placed: no cancellation fee.

Orders canceled after that window but before shipment: a cancellation fee of 5% of the order total will apply. This covers payment processing costs and administrative costs already incurred on our end and is non-refundable.

Orders for special-order, made-to-order, or drop-shipped items that have already been submitted to the manufacturer or supplier: these may not be cancelable once submitted, or may carry a higher cancellation fee if the supplier does not accept the cancellation. We'll confirm the applicable fee with you at the time of your cancellation request.

The remaining balance, if any, will be refunded to your original payment method within 10 business days of the cancellation being confirmed.

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at patm@kipumps.com. Please note that returns will need to be sent to the following address: 901 Niagara Street, Waukesha, WI 53186

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Approved returns of items already received are subject to a restocking fee of 20% to cover inspection, testing, and return to stock costs, in addition to any payment processing costs incurred on the original transaction. This is separate from, and in addition to, the order cancellation fee described above, which applies only to orders canceled prior to shipment.

You can always contact us for any return question at patm@kipumps.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. No cancellation or restocking fee applies when the issue is due to our error.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days, less any applicable cancellation or restocking fee described above. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at patm@kipumps.com.